🔍 What happens if my package hasn't arrived?Updated a month ago

We know how exciting it is waiting for your new collectables to arrive! ✨ First, check the estimated delivery time for your location — your order may still be on its way.   

 If your order is within the expected delivery timeframe, we recommend allowing a little more time for it to arrive, as delays can occasionally occur during transit.  🚚

 If your order is outside of the expected delivery timeframe, please reach out to our Customer Experience Team with your order number. We’ll review the delivery details and begin an investigation with the courier if needed.   📦

We’ll guide you through the next steps and keep you updated along the way so you know exactly what’s happening with your order.