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💔 What if my order arrives damaged?
Every order that leaves our warehouse is packed with care and attention, because we know how much your collection means to you. 📦✨. If your order happens to arrive in less than perfect condition, our Customer Experience Team is here to make things r
🔍 What happens if my package hasn't arrived?
We know how exciting it is waiting for your new collectables to arrive! ✨ First, check the estimated delivery time for your location — your order may still be on its way. If your order is within the expected delivery timeframe, we recommend allowing
🔙 Returns Policy
Returns Policy. 1. Introduction. This Returns Policy applies to all purchases made directly from The Koin Club. By placing an order, you agree to the terms outlined below. This policy does not affect your statutory rights. 2. Eligibility for Returns.
✋ Can I cancel my order once I've paid?
If you need to cancel an order, get in touch with us as quickly as possible, and we’ll do our very best to stop it before it’s dispatched 💚. Our warehouse team begins processing orders straight away to get your collectibles to you quickly, which mea
❓What happens if my item is lost or damaged in transit?
At The Koin Club, we take great care in ensuring every order is carefully packed and dispatched in the best possible condition, so it reaches you safely and as expected. 🚚. In the rare event that your item is lost or arrives damaged, our Customer Ex
💚 How do The Koin Club subscriptions work?
Our subscription service is the easiest and most exciting way to build your collection, completely hassle-free! 📦✨. Every 21 days, you’ll receive a special delivery to grow your set — starting with your very first package, which includes a free coll
🎁 When will I receive my pre-order?
When you order a pre‑ordered item, there may be a short delay in dispatch while we wait for that item to become available. Rest assured, as soon as your pre‑order is ready, we’ll ship it straight to you. You’ll receive an email to confirm dispatch al