❓What happens if my item is lost or damaged in transit?Updated a month ago

At The Koin Club, we take great care in ensuring every order is carefully packed and dispatched in the best possible condition, so it reaches you safely and as expected. 🚚

In the rare event that your item is lost or arrives damaged, our Customer Experience Team is here to help 🚨. Simply get in touch with us and we'll review your order and delivery details to begin the appropriate next steps. This may include an investigation with the courier before confirming a replacement or refund.

We'll keep you updated throughout the process so you always know what's happening and what to expect next.