❓What happens if my item is lost or damaged in transit?Updated 13 days ago

If you used Safe.Post and your item is lost or arrives damaged, our Customer Experience Team will be here to help you straight away.

Simply get in touch with us and we’ll immediately start the process to put things right. With Safe.Post coverage, we’ll arrange a replacement for your collectible or issue a refund as quickly as possible — so you’re never left waiting or worrying.

We’ll also keep you updated every step of the way, from confirming your claim to letting you know when your replacement is on its way or your refund has been processed.

💡 Collector’s tip: For high‑value or limited‑edition pieces, Safe.Post gives you complete peace of mind that even if something happens in transit, we’ve got you covered.