Got a question? 💬 Chat with us now and we’ll get you sorted.

We’d love to hear from you — leave us a message and we’ll get back to you shortly 🙂

The Koin Club

FREE Delivery &#x1F389; &#x2013; Orders over $150 qualify for free delivery.Standard Delivery &#x2013; Delivered in 5-7 working days &#x2013; $7.00Tracked Delivery&#xA0;&#x2013; Delivered in 5-7 working days &#x2013; $16.00 All items are shipped via Royal Mail, Hong Kong Post or selected couriers &#x1F4EE;*Delivery times depend on item availability at the time of your order

FREE Delivery 🎉 – Orders over $150 qualify for free delivery. Standard Delivery – Delivered in 5-7 working days – $7.00. Tracked Delivery – Delivered in 5-7 working days – $16.00. All items are shipped via Royal Mail, Hong Kong Post or selected cour

✈️🇭🇰 Hong Kong & China Transit Times and Costs

🚚 Delivery Information

💚 How do The Koin Club subscriptions work?

↪ How do I restart my subscription?

❌ How do I cancel my subscription?

⏭️ How do I pause or skip a subscription delivery?

📅 How do I change the date of my next subscription delivery?

📦 Subscriptions

📝 Can I edit my order after placing it?

🏡 Can I amend an incorrect address?

✋ Can I cancel my order once I've paid?

✏️ Amending An Order

⚡ How quickly will my order be dispatched after I place it?

🔍 What happens if my package hasn't arrived?

💔 What if my order arrives damaged?

🚛 UK Transit Times and Costs

✈️🇪🇺 Europe Transit Times and Costs

✈️🇺🇸 USA & Canada Transit Times and Costs

✈️🇦🇺 Australia & New Zealand Transit Times and Costs

✈️🌍 Rest of the World Transit Times and Costs

💲 Will I have to pay customs fees to receive my order?

↩️ How do I return my order from the UK?

📨 How do I return my order from outside of the UK?

🔄 How can I exchange my order?

📮 Returns & Exchanges

🛡️ What is Safe.post and how does is work?

👀 How can I track my Safe.Post delivery?

💰 Do I have to pay extra for Safe.Post?

❓What happens if my item is lost or damaged in transit?

🛡️ Safe.Post Package Protection

✨What does BU mean?

💷 What does Legal Tender mean?

🌟 What does Proof-Like mean?

🔍 Can you value my coin for me?

⏳ Do commemorative coins tarnish over time?

✅ Are your products officially licensed?

💎 What is Bullion?

🪙 Coin Facts & FAQs

🛒 What is pre-order?

🗓️ Why do you sell on pre-order?

🎁 When will I receive my order?

🔍 How do I know if an item is on pre-order?

🔒 Pre-Order

🏅 What is The Koin Club Rewards Programme and how do I join?

💰 How do I earn and redeem points?

📊 What are the reward tiers and benefits?

🎁 The Koin Club Rewards

❓What is The Koin Club?

ℹ️ About The Koin Club

🔙 Returns Policy

📋 Policies

✈️🇭🇰 Hong Kong & China Transit Times and CostsUpdated 16 days ago