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The Koin Club

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Oh no — we’re really sorry to hear that your order didn’t arrive in perfect condition. 💔. Please get in touch with our Customer Experience Team and include a few photos of the damaged items or packaging. We’ll get this sorted quickly so you can cont

💔 What if my order arrives damaged?

🚚 Delivery Information

💚 How do The Koin Club subscriptions work?

↪ How do I restart my subscription?

❌ How do I cancel my subscription?

⏭️ How do I pause or skip a subscription delivery?

📅 How do I change the date of my next subscription delivery?

📦 Subscriptions

📝 Can I edit my order after placing it?

🏡 Can I amend an incorrect address?

✋ Can I cancel my order once I've paid?

✏️ Amending An Order

⚡ How quickly will my order be dispatched after I place it?

🔍 What happens if my package hasn't arrived?

🚛 UK Transit Times and Costs

✈️🇪🇺 Europe Transit Times and Costs

✈️🇺🇸 USA & Canada Transit Times and Costs

✈️🇭🇰 Hong Kong & China Transit Times and Costs

✈️🇦🇺 Australia & New Zealand Transit Times and Costs

✈️🌍 Rest of the World Transit Times and Costs

💲 Will I have to pay customs fees to receive my order?

↩️ How do I return my order from the UK?

📨 How do I return my order from outside of the UK?

🔄 How can I exchange my order?

📮 Returns & Exchanges

🛡️ What is Safe.post and how does is work?

👀 How can I track my Safe.Post delivery?

💰 Do I have to pay extra for Safe.Post?

❓What happens if my item is lost or damaged in transit?

🛡️ Safe.Post Package Protection

✨What does BU mean?

💷 What does Legal Tender mean?

🌟 What does Proof-Like mean?

🔍 Can you value my coin for me?

⏳ Do commemorative coins tarnish over time?

✅ Are your products officially licensed?

💎 What is Bullion?

🪙 Coin Facts & FAQs

🛒 What is pre-order?

🗓️ Why do you sell on pre-order?

🎁 When will I receive my order?

🔍 How do I know if an item is on pre-order?

🔒 Pre-Order

🏅 What is The Koin Club Rewards Programme and how do I join?

💰 How do I earn and redeem points?

📊 What are the reward tiers and benefits?

🎁 The Koin Club Rewards

❓What is The Koin Club?

ℹ️ About The Koin Club

🔙 Returns Policy

📋 Policies

💔 What if my order arrives damaged?Updated 16 days ago